Ongoing, individual volunteer role
This volunteer position provides courteous service to all visitors, callers and families staying at Terry’s House. We're seeking friendly, outgoing folks who can commit their time to help. This position also greets guests and visitors, assist with family needs, answers phones, requests security to help transport families to and from the hospital, and other duties. This is an ongoing, individual volunteer role.
Qualifications:
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Must have a friendly, outgoing, and professional demeanor.
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Must have excellent people skills and experience working with the public.
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Must show compassion for our guests, who are going through a difficult time.
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Must have a pleasing phone manner and be polite at all times.
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Must be comfortable enforcing the guidelines that Terry’s House sets regarding visitors and guests.
Duties and Responsibilities:
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Greet families, visitors, and the public in a friendly, professional manner
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Answer main phone line, transfer calls, and take accurate messages
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Assist staff and donors with any in-kind donations brought to Terry’s House
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Direct visitors to sign the visitor book
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Get familiar with the names of the registered families, staff on duty, and daily activities
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Check meal calendar and help prepare kitchen, notify families, and clean up
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Assist families with various needs including restocking toiletries and household supplies
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Request Security to help transport families to and from the hospital
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Other duties or projects as assigned