You can pay your bill online using the MyHealthMate app, by phone or by mail.
Use MyHealthMate to view and pay your bill in one of two ways:
To download the MyHealthMate app:
Pay by phone
Call Patient Financial Services at (559) 459-3939 or (800) 773-2223 ext. 53939.
Pay by mail
Community Medical Centers
PO Box 884428
Los Angeles, CA 90088-4428
Community Medical Centers’ MyHealthMate electronic health record is an easy, confidential way to access your medical information online. Through MyHealthMate you can:
View and pay your hospital/doctor billing statements
Request medical appointments
View your health summary
Access test results
Request prescription refills
Communicate with your doctor
Co-payment (co-pay) is a specific or fixed dollar amount you pay when you receive certain covered services. This is paid at the time service is received, as determined by your insurance plan. Example: $100 due for each visit to the Emergency Department.
Co-insurance refers to the percentage of the cost you must pay for certain covered services. The insurance company pays a certain percentage of covered expenses and the patient pays the remainder.
Deductible is the amount you must pay for certain covered services, each calendar year, before the insurance plan starts to pay any benefits.
Out-of-Pocket Maximum is a predetermined amount of money you must pay before an insurance company will pay 100% of your healthcare expenses.
When someone comes to the emergency room, it's implied that they have a medical emergency. Specific federal regulations like the Emergency Medical Treatment & Labor Act (EMTALA) require that emergency room clinicians first see the patient before we can discuss any financial questions.
We understand this restriction can be frustrating. However, the regulations are there to ensure everyone who comes to an emergency room will be seen regardless of their ability to pay.
Once you've been medically evaluated and stabilized, you'll be asked to pay your co-payment, deductible, co-insurance or deposit by someone from our admitting department.
If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.
California law protects enrollees in state-regulated plans from surprise medical bills when an enrollee receives emergency services from a doctor or hospital that is not contracted with the patient’s health plan or medical group. In covered circumstances, providers cannot bill consumers more than their in-network cost sharing.
View more information about the No Surprises Act.
An Advance Beneficiary Notice (ABN) is a written notice and can come from a physician, provider or supplier before they provide a service or item to you, notifying you:
That Medicare may deny payment for the specific service or item
The reason the physician, provider or supplier expects Medicare to deny the payment
That you may be personally and fully responsible for payment if Medicare denies payment
That you can refuse to receive the service or item